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FAQ by Merchants

 

  1. Getting Started

Q1. How do I register as a merchant? 

To get started, just click on the “Become a Seller” or “Merchant Sign-Up” button right on our homepage. Fill out your business details, upload the necessary documents, and send in your application. 

Q2. What documents are required for registration? 

Typically, you’ll need: 

  • A business registration certificate
  • A Tax Identification Number (TIN) or GSTIN, depending on where you are
  • Your bank account details
  • A valid government ID if you’re an individual seller

Q3. Is there a registration fee? 

Usually, registration is free! However, keep in mind that some platforms might take a commission from each sale. 

  1. Product Listings

Q4. How do I list my products? 

Once your account is approved, log into your seller dashboard, head over to Product Listings, and click on “Add Product.” From there, you can enter your product details, set your pricing, and upload some clear images. 

Q5. Are there any restrictions on what I can sell? 

Yes, there are some restrictions. You can’t sell illegal items, weapons, adult content, counterfeit goods, or anything that goes against our policies. Be sure to check out our Prohibited Items List for more information. 

Q6. Can I bulk upload products? 

Absolutely! You can use our bulk upload template (CSV/Excel) through the seller dashboard if you have a large inventory to manage. 

  1. Orders & Fulfillment

Q7. How will I be notified of an order? 

You’ll get order notifications sent to your email and also through your seller dashboard. 

Q8. Who handles shipping? 

That depends on your plan: 

  • Fulfilled by Platform (FBP): We take care of the logistics for you.
  • Seller Fulfilled: You’ll handle shipping directly with your chosen courier.

Q9. How do I update tracking details? 

To update your tracking information, head over to your orders dashboard, select the order you want to update, and then upload the tracking details either manually or through your integrated courier service.

  1. Payments & Fees

Q10. When will I receive payments for my sales? 

You can expect payouts to be processed every 10 days after the order has been delivered and the return period is over. 

Q11. What fees do I pay as a merchant? 

As a merchant, you might encounter a few fees, including: 

  • Commission for each sale
  • Shipping charges (if applicable)
  • Payment gateway fees

For a complete breakdown, check out our Fee Schedule. 

  1. Returns & Disputes

Q12. How are returns handled? 

We accept returns according to our return policy. If products are returned in their original condition, they will either be sent back to you or refunded after inspection. 

Q13. Who pays for return shipping? 

The cost of return shipping depends on the reason for the return; it could be covered by either the seller or the platform. 

Q14. What happens if a customer raises a dispute? 

If a dispute arises, our support team will look into it. You’ll have the chance to provide evidence or respond before any final decision is made. 

  1. Promotions & Reviews

Q15. Can I run discounts or promotions? 

Absolutely! You can set up deals, discounts, or join in on platform-wide sales events right from your dashboard. 

Q16. How are product reviews managed? 

Only verified buyers are allowed to leave reviews. These reviews are essential for building trust and can’t be changed by sellers, although false reviews can be reported. 

  1. Support & Account Management

Q17. Who do I contact for support? 

For support, you can reach out through the Seller Help Center or email us at CustomerSupport@bazaarindia.in. Our live chat is also available for quick assistance. 

Q18. Can I pause or deactivate my seller account? 

Yes, you can either request to deactivate your account or temporarily pause your listings from your dashboard under Account Settings.

Q19. How do I update my bank or business details?
Navigate to Account Settings > Business Info to update any information. Verification may be required.

 

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